Privacy Policy

Anamify ("we", "us", "our") values your privacy. This policy explains how we collect, use, share, and safeguard your personal information when you visit our website or engage with our services.

1. Information We Collect

We may collect the following types of information:

Personal Identification Data: Name, email, mobile number, address, date of birth, gender, photos, preferences, non-negotiables, and any health or background details provided during onboarding.
Payment & Transaction Data: Payment method details (e.g., masked card numbers, transaction ID), billing address—used solely for billing and refunds.
Usage Data: IP address, browser type, device identifiers, interaction logs, cookies, and behavior on our site/platform.
Communications: Emails, messages, coaching/healing session notes (where consented), and feedback you provide.
Sensitive Data: In matchmaking contexts, optionally you may provide caste, health information, or background verification materials, which are handled with additional care.

2. Purpose of Data Collection

We collect and process your data for the following legitimate purposes:

Service Delivery: To provide and personalize coaching, healing, matchmaking, event booking, and digital content.
Communication: To send booking confirmations, session reminders, policy updates, newsletters (with your consent), and fulfill support requests.
Payment & Refund Processing: To manage invoices, refunds, and ledgers securely.
Safety & Quality Assurance: To review interactions, detect misuse or fraud, and ensure the integrity of matches or sessions.
Legal Compliance: To comply with GST, tax law, or legal orders.

3. Legal Basis & Compliance

As per Indian IT-Rules 2011, your personal data is processed lawfully, fairly, and with transparency. We follow principles of:

Purpose Limitation: Your data is used only for stated purposes.
Data Minimization & Accuracy: We collect only what is necessary and keep it updated.
Storage Limitation: Data is retained per statutory guidelines (e.g., GST/invoices retained 6 years; inactive client data may be purged after 3 years).
Security & Confidentiality: Robust security measures (encryption, access restrictions, secure servers) are in place to protect your data.

4. Cookies & Site Tracking

We use cookies and analytics tools to improve site performance and user experience:

Essential Cookies: Required for login, booking, and secure transactions.
Analytics Cookies: Gather anonymous data about site usage to help us improve services.

You can manage cookie preferences in your browser settings or via prompts on our site.

5. Data Sharing & Third Parties

We may share your data in limited and secure ways:

Service Providers: Payment gateways, background check vendors, email marketing tools—only when needed to provide services.
Legal/Regulatory Authorities: When required to comply with legal obligations.
Anonymized Insights: We may share aggregated, non-identifiable trends or metrics for reporting purposes.

We do not sell your personal data.

6. Your Rights

You have rights regarding your information:

Access: You can request a copy of your stored data.
Correction: You may update or correct inaccurate information.
Deletion/Erasure: Request removal of your personal data—subject to legal retention obligations.
Portability: You can get a structured copy of your data on request.
Withdraw Consent: Opt-out of marketing communications at any time.

To exercise these rights, email: team@anamify.com

7. Data Security & Breach Response

Your data is protected using technical (e.g., encryption, secure hosting) and organizational (e.g., limited access, staff training) safeguards.
In the unlikely event of a data breach, we commit to notifying affected users and relevant authorities promptly, in line with regulations like GDPR and Indian IT rules.

8. Minor Policy Notices

Parents or guardians may consent to the minor’s participation.
We do not knowingly collect information from individuals below 18 without parental consent. If discovered, we will delete such data promptly.

9. Updating This Policy

We may update this Privacy Policy occasionally. Any changes will be posted here with an updated "Last Updated" date. Significant changes may be communicated via email.

10. Contact Us

If you have any questions or concerns about this Policy, feel free to reach us at: team@anamify.com